Professional Experience
Mar 2021-Present
National Aeronautics and Space Administration, Washington, DC
Program Manager, Intelligent Automation

▪ Awarded Agency Honor Award for leading NASA’s first human resources (HR) virtual agent project,
serving the agency’s 18,000 civil servants; the virtual agent has reduced call center operating expenses,
reduced workload for HR staff, and paved the way for adopting intelligent automation in HR
▪ Awarded Agency Honor Award for co-leading NASA’s first-ever interagency automation project with the
Department of Interior; the automation saves NASA $240K annually in operating expenses
▪ Served as NASA’s artificial intelligence (AI) lead in the Federal Government working group to translate
Executive Orders into actionable AI-focused hiring
▪ Spearheaded an agency-wide “Bot-A-Thon” robotic process automation (RPA) competition to upskill the
workforce, improve efficiencies, and aid in process standardization; as a result, over 5,000 hours of
employees’ hours have been redirected annually
▪ Designed RPA reporting dashboards for leadership and program stakeholders that report real-time
programmatic metrics to improve program visibility and drive to better informed operational decisions
▪ Nominated for the Guiding Star Mentor Award for making an impressive impact, encouraging
innovation, and inspiring the next generation

Nov 2020-Feb 2021
The MITRE Corporation, McLean, VA
Process Engineer Lead

▪ Developed a strategic roadmap for a Department of Defense (DoD) client to help modernize operations
by adopting intelligent automation capabilities
▪ Completed an informative RPA vendor analysis that aided in the investment of millions of dollars in the
software best suited for the client
▪ Proactively conceptualized an RPA metrics dashboard to help the client quantify program results and
drive to better informed operational decisions

Jun 2018-Mar 2020
Thompson Gray, Inc., Arlington, VA
Senior Analyst

▪ Developed an agile operating model to rapidly implement the Army’s first RPA capability; produced a
pipeline of over 50 automations with over 115,000 hours of annual time savings
▪ Institutionalized a repeatable automation methodology that controls quality, fosters stakeholder
collaboration, and rapidly produces automations. This model has been duplicated by other federal teams.
▪ Scaled a mission-critical automation impacting 2,400 Army customers and saving 18,000 man-hours
annually
▪ Led the planning and execution of automation projects, to include assessing project requirements and
designing automations; delivered 100% of the projects on schedule
▪ Launched and facilitated the DoD RPA Consortium to foster collaboration and peer sharing; led to the
establishment and advancement of other agencies’ RPA programs
▪ Awarded an Army Research Laboratory Award for outstanding customer automation support

Sep 2016-Jun 2018
Greater Europe Mission, Athens, Greece
Business Administration Advisor | Refugee Worker

▪ Worked alongside pastoral leaders from different nations in charting and executing mission and vision
for their organizations
▪ Championed the development of a business plan to establish a for-profit enterprise that would create
employment opportunities, reinvigorate the local community, and reinvest profits into local ministries
▪ Collaborated with international humanitarian aid groups in providing training, housing, meals, and
childcare for thousands of refugees
▪ Appointed to GEM’s global task force to research, analyze, and recommend the relocation of GEM’s
headquarters (HQ); this resulted in leadership relocating HQ to realize greater organizational impact

May 2010-Sep 2016
Consultant | Senior Consultant | Manager
Deloitte Consulting, Arlington, VA

▪ Led the project management office (PMO) for a $40M DoD account, which included shaping and
developing business proposals, managing a $120M pipeline, and providing strategic support
▪ Developed client methodologies to better match desired organizational functions through business
process reengineering projects
▪ Enabled clients to meet audit and compliance policies by documenting their processes and implementing
corrective action plans for deficiencies uncovered during controls and substantive testing
▪ Served as a trusted peer leader and mentor to junior practitioners, demonstrating leadership capabilities

Education
The George Washington University, Washington, DC
▪ Master of Business Administration

James Madison University, Harrisonburg, VA
▪ Bachelor of Business Administration (Finance)

Additional Qualifications
Microsoft Power Automate, DataRobot certified; UiPath certified; Certified Scrum Master; Lean Six Sigma Yellow Belt; Top Secret
security clearance (currently inactive); formerly PMP certified